Although retailers are getting more serious about leveraging mobile technology in their stores, our newest survey suggests that more still needs to be done to train effective store associates for positive customer experience.
Brick-and-mortar retailers are fighting harder than ever to remain relevant among digitally driven shoppers. Our most recent survey proves that shoppers in the digital age strongly believe that they are more knowledgeable that store associates.
Tulip Retail is proud to be one of 16 innovations shortlisted at the RBTE Innovation Trail & Awards 2017 in London.
As seen on Retail Customer Experience. Tulip Retail and True Fit are partnering to foster a more personal in-store shopping...
Retail Dive editor Jason Ankeny weighs in on the retail industry headlines and trends. This week, Tulip Retail's consumer survey about store associates is highlighted among other findings and trends.
As the retail environment becomes more competitive, there’s mounting pressure for retailers to leverage their brick-and-mortar presence as a competitive advantage. But how do they do this while staying competitive in a digital world?
Tulip Retail recently released a survey with some key takeaways about the reality of the relationships between store associates and their customers.
Tulip Retail has been recognized as one among the elite group of companies that are featured in the Retail Technology special edition of CIOReview magazine.
Tulip Retail has partnered up with True Fit to empower store associates with new insights and information to drive new incremental revenue in physical retail stores.
More than 80% of Shoppers Believe They’re More Knowledgeable than Retail Store Associates, According to New Tulip Retail Survey
Our survey, done in partnership with True Fit, uncovers many answers to questions that executives of physical store retailers need to know about customer expectations.
Dx3 Canada is back for its sixth and most interactive year in Toronto. This year, Tulip Retail will show how through retail demonstration with brands such as Coach and Frank+Oak, technology can change the customer experience.
As seen on Street Fight. Bonobos showcases Tulip Retail's technology in helping them create a unique shopping experience for their customers, from setting appointments to checking out. Read more about their success by empowering their store associates!
Bill Zujewski, EVP Marketing at Tulip Retail, was interviewed by PYMNTS on his thoughts about retail reinvention shifts in the role of store associates and how technology is playing a role.
A key reason for the declining value of stores is that consumers now expect a physical user experience similar to the ones they find online, and retailers are beginning to incorporate this into their strategies. Here's a report by Capgemini on the future of retail stores with insights from Tulip Retail and others.
Tulip Retail and SmarterHQ Form Strategic Partnership to Empower Store Associates with Customer Insights from Online Activity
Tulip Retail has partnered with SmarterHQ to enable retailers to empower store associates with valuable customer insights from online activity to personalize the in-store experience and drive sales.
Tulip Retail is featured in this French post from NRF 2017 as an easy and fast mobile application available to retailers in order to integrate all the information necessary for today's modern customer.
As seen on bizimply. New technologies are being adopted by leading retailers to enhance the customer experience and drive sales growth. Tulip is among bizimply's top 10 pick list for technologies to kick-start retail businesses.
As seen on Forbes. As more businesses move online, brick-and-mortar stores need to find a way to bridge the widening gap in the digital era. And empowering store associates is the first step.
Toys"R"Us partners with Tulip Retail to enhance their employee engagement in addition to creating the ultimate shopping experience for their customers.
Tulip Retail was selected alongside seven companies to be featured on four themed tours at NRF's Big Show, which received extremely positive feedback.
The rise of e-commerce, the adoption of increasingly intelligent technology, and faster delivery are just a few of the retail trends to watch out for in the year ahead.
Leading Retailers Are Relying on Tulip Retail’s Mobile Platform to Help Store Associates Engage with Shoppers
Tulip Retail's Growing Customer Base Includes Bonobos, Hudson's Bay, Coach, Kate Spade, Saks Fifth Avenue, Toys"R"Us. New Tulip Retail Platform V3.0 Service Rollouts Expected in 2017 including Clienteling.
Consumer confidence reached new heights in 2016, technology contributed mightily to the retail and ecommerce success. Here are the top tech predictions for retail in the coming year.
Amid signs of another blowout holiday sales year for online retailers, Tulip Retail has a technology platform to help store-based retailers better serve customers. Tulip Retail's Mark Steele says the platform is built exclusively for store associates.
The physical store has one major advantage that Amazon and other online retailers don't - the store associate. Here's how they can win this shopping season.
Amazon has unveiled what many retailers were already thinking about: focusing on experiences and giving their shoppers a reason to head to their store.
Jan Kotowski, Head of Product at Tulip Retail, shares his insights and thoughts on how retailers should be preparing for the future.
If 90% of consumers shop at Amazon, how do real stores compete? The power is in the sales associates and equipping them with the right technology.
As seen in CBC News. Company that develops apps for retailers set to hire 100 people this year, CEO says.
The first goal for Ali Asaria and his Kitchener-based company, Tulip Retail, is simple: empower every sales associate in North America with mobile technology that will seamlessly connect them with their company and their customers.
When’s the last time you asked a sales associate a product question and received a blank stare in return? Every week? Retail experts say the lack of in-store customer service is a swelling problem.
Retailers are giving their employees an assist from the latest technology to try to woo customers back to stores this season — even as an increasing number of shoppers make their gift purchases online.
See why brick-and-mortar matters with retailers like Coach and Toys “R” Us, whose vision is to blend the online, mobile, and in-store experience to create a truly omni-channel experience for consumers.
See why technology alone cannot create and nurture relationships with authenticity, creativity and good taste, so retailers should use it to preserve and augment the human element in retail and never to diminish it.
See how industry-leading in-store analytics solution, RetailNext, leverages platform architecture to partner with value-added applications and broaden market reach.
Retail is facing a monumental problem that no one seems to want to talk about. The entire economic model of revenue and profitability for retailers and the suppliers they do business with is collapsing under its own weight and soon will no longer function. Learn how Frank + Oak has redefined a new way of doing retail.
Retailers like Frank + Oak are leading a new frontier of next generation in-store personalized experiences by using ecommerce-like technology to access deep product, customer, and inventory data.
Industry cloud companies might not be well-known outside their specific area, but ask anyone inside and they can tell you just how they're transforming they people work.
See the one-on-on interview with Globe and Mail and Ali Asaria, Tulip's Founder and CEO, on what it's been like growing a business from both Toronto and KW, while building a sustainable culture.
Although retailers now emphasize the need to bolster their digital channels, brick-and-mortar still acquires the majority of sales. In fact, 70% of Canadian retailers say that more than half of their sales come from physical stores, according to research from Deloitte and Tulip Retail.
Canadian retailers are taking steps to make omni-channel happen, but they struggle with a lack of clear ownership, according to a new survey of retail leaders by Deloitte Canada and Tulip Retail.
According to a new study conducted by Tulip Retail and Deloitte , retailers are aware they need to get with the times to remain competitive in a marketplace dominated by behemoths like Amazon and Alibaba. Not only do they lack a clear strategy—there’s some confusion about who’s responsible for it.
Tulip Retail and Deloitte have released the findings from their Retail's Omnichannel Challenge - IT capabilities like ship-from-store, but perhaps most startling is that the departments tasked with building omnichannel strategy range from operations to IT to Marketing.
Tulip CEO Ali Asaria on what makes our store associate mobility platform a must-have for leading omnichannel retailers. Today, Tulip helps Frank & Oak, Toys R Us and GameStop service customers better and sell more by bringing the best product, customer and store information to store associates at the moment of purchase.
Retailers are investing time and resources into finding solutions that merge the online and offline shopping worlds. The growth of smartphone adoption — along with consumers’ propensity to use the devices to shop — is the catalyst behind this trend.
Menswear retailer Frank & Oak, which launched in 2012, believes in its style advisers to be the customer engagement linchpin for its young company.
At the Frank & Oak retail store in Toronto, 20- and 30-something men wander in and out. Some are regulars, while others poke their heads in for the first time, wondering aloud how long the shop has been open.
Although Frank & Oak started as an online-only business, CEO Ethan Song never considered it to be strictly an e-Commerce company.
Due to its close proximity to the U.S., Canada is a natural choice for retailers looking to begin their international expansion journey.
Customers now have more choice than ever in making informed purchasing decisions, and the consumer electronics industry in particular is seeing an interesting balance between in-store and online sales.
The National Retail Federation's Big Show may be over, but there is still time to integrate trends from the conference into 2015 strategies. One expert outlines what he sees as the top 3 trends coming out of the NRF's Big Show.